Questions? We've got answers.
Everything you need to know about Assistia, from setup to support.
How long does setup take?
Typically 5-10 minutes. We handle the technical setup; you just provide your business info and connect your calendar.
Can the AI handle complex appointments?
Yes. The AI qualifies leads, checks availability, asks clarifying questions, and escalates complex issues to your team when needed.
What if a customer needs to talk to a human?
The AI can transfer calls directly to your team or schedule a callback. It's a seamless handoff—no dropped calls or confusion.
Is my data secure?
Yes. We use enterprise-grade encryption, comply with data protection standards, and never share your customer data with third parties.
Do you offer support in Spanish?
Yes. Spanish and English are standard. Portuguese and other languages are available on request for Enterprise plans.
Can I cancel anytime?
Yes. No long-term contracts, no penalties. Month-to-month billing. Cancel anytime with one click in your dashboard.
What if the AI makes a mistake?
You review all bookings before they're confirmed. You're always in control. The AI learns from corrections and improves over time.
Does it work with my existing calendar?
Yes. Google Calendar, Outlook, Calendly—we integrate with all of them. Real-time sync means no double-bookings ever.
Can I customize the AI's responses?
Absolutely. Train the AI with your FAQs, pricing, business rules, and tone of voice. It learns your business inside and out.
What's the difference between plans?
Starter: 1 business. Professional: up to 5 businesses. Enterprise: unlimited with dedicated support and custom integrations.
Is there a long-term contract?
No. Month-to-month billing with no lock-in. We earn your business every month by delivering results, not by trapping you.
How do I know if it's working?
Your dashboard shows all calls, bookings, and conversations in real-time. Analytics track missed calls, booked appointments, and customer satisfaction.
Setup & Integration
How long does setup take?
Typically 5–10 minutes. We handle the technical setup; you just provide your business info, hours, and services. Your AI assistant is live immediately.
Does it work with my existing calendar system?
Yes. We integrate with Google Calendar, Outlook, Calendly, and most modern scheduling tools. Real-time sync means no double-booking and instant confirmation for your team.
Can I customize the AI's responses?
Absolutely. Train the AI with your FAQs, pricing, service descriptions, and business rules. It learns from your website and past conversations to sound like your business.
Capabilities
Can the AI handle complex appointments?
Yes. The AI qualifies leads, checks availability, handles follow-up questions, and books appointments. For truly complex cases, it can escalate to your team with full context.
What if a customer needs to talk to a human?
The AI detects when a customer needs human support and seamlessly transfers the call or schedules a callback with your team. You're always in control.
What if the AI makes a mistake?
You review all bookings and customer interactions through your dashboard before they're confirmed. You have full visibility and control—the AI assists, you decide.
Do you offer support in Spanish?
Yes. Spanish and English are standard. We also support Portuguese and other languages on request—perfect for Caribbean businesses with diverse customer bases.
Pricing & Commitment
What's the difference between plans?
Starter ($16/month) covers 1 business. Professional ($49/month) supports up to 5 businesses with priority support. Enterprise is custom pricing for unlimited businesses with dedicated account management.
Is there a contract?
No. Month-to-month billing, no long-term contracts. Cancel anytime—we want to earn your business every month.
Can I cancel anytime?
Yes. No penalties, no hidden fees. If it's not working for you, cancel anytime. Most businesses stay because they see results within 30 days.
Support & Security
Is my data secure?
Yes. We use enterprise-grade encryption, comply with data protection standards, and never sell your data. Your customer information is yours alone.
How do I know if it's working?
Your dashboard shows all calls, bookings, conversations, and performance metrics in real-time. See exactly how many leads you've captured and appointments booked.